---
updatedAt: 2026-07-17T18:43:33.000Z
agentTools:
  projectIndex: https://docs.breeze.com/llms.txt
---

# Dispute Evidence

When a customer disputes a payment, you can contest it by uploading supporting evidence from the dashboard (**Payments → Disputes**). For the dispute lifecycle, statuses, and webhooks, see [Disputes](disputes) in the Core Integration Guide; this page covers the dashboard upload flow.

# Opening a dispute

The Disputes list shows every dispute on your account. Open one to see its detail page, which summarizes the dispute and the underlying payment — including the client reference ID, dispute reason and reason code, ARN, customer email, masked card number, cardholder name, billing descriptor and country, amount, key dates, category, and any related disputes.

# Uploading evidence

The evidence form has one upload area per evidence type:

| Evidence type         | What to include                                               |
| :-------------------- | :------------------------------------------------------------ |
| **Purchase record**   | Proof of the purchase — receipt, order confirmation, invoice. |
| **Usage record**      | Proof the product or service was delivered or used.           |
| **User conversation** | Relevant correspondence with the customer.                    |

For each type you can attach up to **5 files**. Accepted formats are **PNG and JPG/JPEG images only**, up to **5 MB** each. Each uploaded file can be previewed, downloaded, or removed before you submit.

> **Note:** **Submit** is enabled only while a dispute is still active (awaiting your evidence). Once a dispute has moved past the evidence window, the button is disabled with the message *"You can only submit evidence for active disputes."*

Use **Download All Attachments** to retrieve everything currently attached, and **Submit** to send your evidence to Breeze for representment.

# Uploading to several disputes at once

If the same evidence applies to multiple disputes, use the **bulk upload** flow to select several disputes and apply the same evidence files across all of them in one step.